Check your balance and add credit online. Your new balance is ready at every filling station on your tag as soon as the payment goes through — no trip to a service centre, no waiting for business hours.
Seven stations across the region. Your tag works at the stations listed on your application — the status below updates live from the station network.
2026/27 bulk water pricing. Water is charged per pulse — each pulse of your tag dispenses 100 litres.
Every station has a cabinet that reads your tag and an outlet. Check which outlet size you're using — 50 mm stations supply the hose, 100 mm stations need your own camlock fitting.
Council approves every applicant before a tag is issued. Choose the type that fits how you'll use the water.
$100 one-off for the tag
For individuals and businesses who don't need a food licence — rural homes, farms, pools, small contractors. Load credit up to $990 and top up online whenever you like.
$392 application, $375 yearly renewal
For registered businesses — water carriers, developers, concrete batching, dust suppression, roadworks. Water used is invoiced monthly through a Council credit account.
Monday to Friday, 8.15 am – 4.45 pm. Lost or damaged tag? A replacement costs $82 and your balance moves across to the new tag.
Having drinking water delivered to a home outside the water service area? Use one of Council's approved commercial carriers — they hold a BRC food licence, so your water is safe to drink. Listed alphabetically, not in order of preference.
Straight away. The station network reads your balance from the same system, so as soon as the payment is approved the credit is available at every station on your tag.
A tag can hold at most $990. If your balance plus the top-up would go over that, the top-up is held as pending and added automatically once you've used enough water to make room. You'll get an email when it's added.
Remote top-ups (online and by phone) are made in $25 increments — $25, $50, $75 and so on. At a service centre you can add any amount.
It's the 6-digit number printed on the tag itself. It's also on your application receipt. You'll need the postcode from your application too, so we know it's your tag.
Yes. Check your balance, then use “Email me when my balance is low” and choose the amount. We'll email you when a fill takes you under it.
Pre-paid tags are for individuals and companies who don't need a food licence and are loaded with credit before use. Commercial tags are for registered businesses with a Council credit account — water used is invoiced monthly instead.
Call 1300 883 699 straight away so we can block it. A replacement tag costs $82 and any balance (and pending top-ups) moves to the new tag.
Yes, but you'll need your own camlock fitting and delivery hose. We recommend reducing the hose to 50 mm to slow the fill rate.
Yes. Call 1300 883 699 or visit a service centre during business hours. Online top-ups are simply the fastest option, and they're available around the clock.
Card details go straight to Council's payment provider and are never stored on this website. You'll get an emailed receipt with a reference number for every payment.
